How do I change the shape of my basket? 

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If your basket is a little crooked or out of shape, then you can easily reshape it by rinsing it under lukewarm water and then shaping it with your hands. Afterwards, set the basket to dry - for example on a towel. Turn the basket over after some time so that it also dries at the bottom. 

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Can I clean my basket? 

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The baskets can easily withstand water, so the basket can be wiped with a cloth or rinsed under water.

If the whole basket is rinsed, make sure that the shape is correct and let it dry completely afterwards. 

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Can I carry my baby in the Moses basket? 

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Moses baskets are not intended as a carrying basket, so Moses baskets must only stand on the floor or on a flat surface, when your baby is laying in it. The Moses basket can also be used as storage in the children's room.  

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Do the baskets lose color in sunlight?

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The baskets may lose their color if placed in direct sunlight for extended periods of time. Therefore, it is best to place the baskets indoors.    

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Can the baskets be used outdoors? 

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The baskets can be used outdoors if they are dry. The baskets are made of elephant grass, which is a natural material, so if the basket becomes damp and doesn't dry afterwards, it can be damaged. The baskets can also lose their color if placed in direct sunlight for extended periods of time. 

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Can the baskets be used for plants? 

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You can easily use the baskets as pot holders. The baskets can withstand water, but it is important that they dry completely afterwards. Therefore, it is best to use a lower tray at the bottom of the basket so that no water runs down to the bottom.

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Can I change my order?

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We will process your order as soon as possible. If you regret, change your mind or want to add more to your order, please write to madeinghana@outlook.dk, and we will accommodate the changes as best as possible.
 

Can I cancel my order?  

 

Made in Ghana provides a 14-day full return policy on unused items valid from the day you receive the shipment.
 

The deadline means that you have 14 days from receipt to let us know that you regret your purchase. You can send an email with your order number to madeinghana@outlook.dk, where you write that you regret your purchase.

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Read more about the cancelling your order in our terms and conditions here.​
 

Can I cancel part of my order?  

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If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order. Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.​
 

How do I return my order?  
 

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. You must pay for the package to be returned, and you are responsible if damage occurs during transport. 

All returned items are sent to:

Made in Ghana
Cecilie Harry Heyman

Tove Maës Vej 1, 1. th. 

2500 Valby
 

We only accept packages that are sent directly to the address.

Read more about returns in our terms and conditions here.
 

Where do the goods come from?
 

All our items are handmade in Ghana by local women and men. We import the goods to Denmark and ship from Valby, Copenhagen.  

 

Our woven baskets are not made in a factory, but are handmade in Ghana and therefore all our products are one-of-a-kind. No two products are 100% similar in size and shape.

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